Quality

At Anglesea Hospital, we dedicate ourselves to providing superior health and wellbeing for all the people in our care, in facilities that promote innovation, enabling staff and specialists to be their best.

Across the Evolution hospital group, we achieve this by investing in up to date medical technology and patient management systems and benchmarking our hospital against best practice industry standards.

We proudly enter our quality improvement initiatives into the annual Evolution Healthcare quality awards and NZPSHA Quality Improvement Awards biannually.

Net Promoter Score – October to December 2024

We value and encourage feedback so that we can constantly deliver the best experience possible for all of our patients. The metric we use to measure patient loyalty and satisfaction is the Net Promoter Score (NPS).

Our NPS is, on average, 89%.

How is it calculated?

* We ask patients how likely they are to recommend us on a scale from 0 to 10.
* We subtract the percentage of patients who are unhappy (Detractors) from the percentage of those who are very happy (Promoters).
* The score can range from -100 (if everyone is a Detractor) to 100 (if everyone is a Promoter).

We will continue to strive for excellence at every turn.

Net Promoter Score – October to December 2024

Your Rights and Responsibilities

We are committed to respecting your privacy and treating you with dignity.

Your Rights

Benchmarking

Best practice benchmarking, provides an organisation the ability to evaluate various aspects of their processes in relation to other like facilities and services (peers). This allows for the development of plans to make improvements, with the aim of increasing performance. Benchmarking is a continuous process that enables an organisation to continually seek to improve their practices.

We are proud to be part of Evolution Healthcare. Benchmarking is a key component of our Group’s quality systems and enables us to identify opportunities to improve health outcomes and promote a culture of excellence.

Anglesea Hospital participates in the following benchmarking activities;

  • New Zealand Private Surgical Hospital Association – clinical indicator programme
  • Health Quality and Safety Commission (New Zealand), Surgical Site Infection Prevention programme

In addition, Anglesea Hospital partakes in Evolution Healthcare’s clinical and health and safety indicators comparison, patient satisfaction and trending between its services and hospitals.

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Quality
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Patient Safety
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Patient Experience
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Quality Awards